RagSystem Platform
RagSystem turns your knowledge base and product catalog into an AI sales agent that answers customers and takes orders in the channels they already use:
- Instagram DMs, WhatsApp, Facebook Messenger — connected in two clicks, no code
- Telegram — your own bot token
- Web chat widget — embedded on your site
What the agent does
- Answers questions from your uploaded documents and website content (RAG)
- Quotes live prices from your product catalog — it never invents a price
- Collects the customer's name and phone and places structured orders
- Speaks the customer's language automatically (Uzbek / Russian / English and more), showing product names translated with the original in brackets
- Hands over to a human when the customer asks for one or gets stuck — and stays silent until you resolve the conversation
Two ways to work with it
| No-code | API integration (optional) | |
|---|---|---|
| Catalog | Upload any CSV/XLSX in the dashboard | POST /catalog/import from your system |
| Orders | Telegram group message with ✅/❌ buttons | HMAC-signed webhook to your endpoint |
| Order decisions | One tap in Telegram or the dashboard | PATCH /orders/{id} |
| Conversations | Takeover inbox in the dashboard | Conversations API |
Start with Getting Started, or jump to the API Reference if you are integrating your own system.